Policies
At HawkCrest Solutions, we value your time and appreciate your business. To ensure fairness and efficiency for all our clients and crew, we have established the following cancellation policy:
Booking & Deposit
- All scheduled services require a deposit at the time of booking to secure your appointment.
- Deposits are non-refundable but may be credited toward a future service if cancellation is made within the allowed window.
Cancellation Window
- Cancellations must be made at least 48 hours before the scheduled service time.
- Cancellations made less than 48 hours before the appointment will result in a loss of deposit and may incur a cancellation fee of up to 25% of the service total.
Rescheduling
- You may reschedule your appointment once with at least 48 hours’ notice without penalty.
- Requests to reschedule made within 48 hours of the service may be subject to a rescheduling fee.
No-Show Policy
- If our team arrives at the scheduled time and is unable to access the property, or if you are unavailable without prior notice, it will be treated as a no-show.
- No-shows will result in 100% charge of the service fee.
Emergencies
- We understand that emergencies happen. We’ll handle cancellations on a case-by-case basis with fairness and understanding.
- In emergency situations, please contact us directly at 302-205-8121.
Contact for Cancellations
All cancellations must be submitted via phone call or email to:
- 📞 302-205-8121
- 📧 admin@hawkcrest.org